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THE INFLUENCE OF CUSTOMER RELATIONSHIP MANAGEMENT ON CUSTOMER RETENTION AMONG EMPLOYEES IN SELECTED INSTITUTIONS IN BLANTYRE CITY, MALAWI
(2017-06)
The present study was done to assess the influence of customer relationship
management on customer retention in the banking sector in Blantyre city Malawi. The
study used descriptive correlational study design in which ...
THE INFLUENCE OF FINANCIAL LITERACY ON RESOURCEFUL PREPAREDNESS FOR RETIREMENT AMONG EMPLOYEES OF WEST KENYA UNION CONFERENCE ORGANIZATIONS AND INSTITUTIONS
(Journal of African Interdisciplinary Studies (JAIS), 2021-09)
Enhancing financial literacy is the greatest need linked to employee resourceful preparedness
for retirement. This is because, as the individuals become financially literate, they develop the
skills and competence required ...