• THE INFLUENCE OF CUSTOMER RELATIONSHIP MANAGEMENT ON CUSTOMER RETENTION AMONG EMPLOYEES IN SELECTED INSTITUTIONS IN BLANTYRE CITY, MALAWI 

  Banda, Serah (2017-06)

  The present study was done to assess the influence of customer relationship management on customer retention in the banking sector in Blantyre city Malawi. The study used descriptive correlational study design in which ...

• IMPACT OF MOBILE PHONE NETWORK PROVIDERS’ SERVICE QUALITY ON CUSTOMER SATISFACTION AMONG STUDENTS IN A SELECTED UNIVERSITY IN ARUSHA, TANZANIA 

  Banda, Mellayie (2017-06)

  The use of mobile technology has become increasingly important in many sectors of economy. The purpose of this study was to assess the impact of mobile phone service providers’ service quality on customer satisfaction ...

• AN EVALUATION OF EFFECTIVENESS OF INTERNAL CONTROL SYSTEM IN SELECTED DISTRICT COUNCILS IN THE CENTRAL REGION OF MALAWI 

  Maseko, Marie (2017-06)

  This study evaluated the effectiveness of internal control system and the level of accountability in selected district councils in the central region in Malawi using the committee of sponsoring organization of the Treadway ...

• INFLUENCE OF TOTAL QUALITY MANAGEMENT PRACTICES ON PERFORMANCE IN NANDI COUNTY ASSEMBLY 

  Maiyo, K. Philemon Nengo (2022-06)

  The primary goal of public organizations is to offer quality services to the society within the constraints of available budgets; however, a number of public sectors have not been reliable on such role. Lack of these ...

• AN INVESTIGATION OF THE INFLUENCE OF QUALITY OF WORK LIFE ON MANAGERIAL PERFORMANCE IN TEA FARM FIRMS IN NANDI COUNTY, KENYA 

  Kiplimo, Raymond Kiryongi (2017-07)

  This study investigated the influence of Quality of Work Life on managerial performance for tea farm firms in Nandi County, Kenya. The study used correlational and descriptive research methods. The target population was ...

• A COMPARATIVE ANALYSIS OF THE PERCEIVED EFFECTS OF CONVENTIONAL AND ISLAMIC BANKING PRODUCTS ON THE PERFORMANCE OF SMALL AND MEDIUM ENTERPRISES IN KISUMU, KENYA 

  Assienin, Dova Naka Michael Jordan (2017-06)

  The main objective of this study was to compare the effects of conventional and Islamic banking products on the performance of small and medium enterprises in Kisumu, Kenya. Conventional and Islamic banking products are ...

• ASSESSING THE RELATIONSHIP BETWEEN INTERNAL AUDIT FUNCTIONALITY AND ACCOUNTING QUALITY IN SELECTED FIRMS AT THE NAIROBI SECURITIES EXCHANGE, KENYA 

  Katieno, Jeff Oganga (2017-06)

  In view of sudden collapse of some reputable companies, this study examines whether the internal audit departments in selected companies listed at the Nairobi Securities Exchange are functional and assesses the level of ...

• ANALYSIS OF THE FACTORS INFLUENCING ENTREPRENEURIAL INTENTIONS OF UNIVERSITY BUSINESS STUDENTS IN LILONGWE, MALAWI 

  Mkwinda, Martha (2019-06)

  The purpose of this study was to analyse the factors influencing entrepreneurial intentions of university business students in Lilongwe, Malawi. The study also assessed the relationship between entrepreneurial intention ...

• THE EFFECTIVENESS OF ACCOUNTING SOFTWARE TOOLS ON THE QUALITY OF FINANCIAL STATEMENTS IN SELECTED UNIVERSITIES IN KAMPALA, UGANDA 

  Amoah, Gyamfuaa Rose (2017-06)

  The problem of the study was that the effectiveness of accounting software tools on the quality of financial statements in Kampala, Uganda was not known. Therefore the objective of this study was to find out the above, ...

• THE EFFECTS OF EMPLOYEE SHARE OWNERSHIP PLAN ON EMPLOYEES WORK ATTITUDES AND JOB SATISFACTION IN SELECTED BANKS IN NAIROBI, KENYA 

  Awoute, Samuel Kokou Dzidula (2017-06)

  Employee Share Ownership Plans are becoming increasingly popular in the Kenyan local market as schemes provided to employees with the opportunity to acquire or purchase shares in their company. The adoption and implementation ...

• PERSPECTIVES ON INFORMATION SHARING AMONG SELECTED ANTI-CORRUPTION AGENCIES IN KENYA 

  Amoro, Tom (2017-06)

  Corruption is so widespread in Kenya that it has become part of the national narrative. Despite the presence of fully constituted and resourced anti-corruption agencies in Kenya, as well as overt evidence of corruption ...

• AN ASSESSMENT OF THE EMPLOYEES’ PERCEPTIONS OF MOTIVATION AND SELECTED MOTIVATIONAL FACTORS IN COMMERCIAL BANKS IN NAIROBI COUNTY, KENYA 

  Mosongo, Joy Kemunto (2019-01)

  Motivating employees is one of the most vital activities that managers have to perform, but it is also one of the most challenging. What motivates one individual does not necessarily motivate another. It is therefore a ...

• EFFECT OF MANAGEMENT REMUNERATION ON THE FINANCIAL PERFORMANCE OF SELECTED PUBLIC COMPANIES LISTED IN THE NAIROBI SECURITIES EXCHANGE IN KENYA 

  Mobegi, Fred Morara (2021-07)

  The research aimed at evaluating the effect of management remuneration on the financial performance of public listed companies in the Nairobi Securities Exchange. The research adopted quantitative research method, and ...

• INFLUENCE OF SKILLS MANAGEMENT ON THE JOB PERFORMANCE OF EMPLOYEES. A STUDY IN FINANCIAL INSTITUTIONS IN MWANZA, TANZANIA 

  Mugasa, Yohana (2021-07)

  The objectives of the study were; to identify the level of job performance of employees of financial institutions in Mwanza, region, to find out the extent to which skills management are practiced in financial institutions ...

• THE EFFECT OF INFORMATION SYSTEM USAGE ON EMPLOYEE PRODUCTIVITY: A CASE OF BRALIRWA LTD, RWANDA 

  Iradukunda, Judith (2022-07)

  While the utilization of Information System is widely regarded to have a great effect on employee productivity, and acceptance, past research has found inconsistent associations between IS usage and employee productivity. ...

• ASSESSING THE IMPACT OF SELECTED TOTAL QUALITY MANAGEMENT INNOVATIONS ON ORGANIZATION PERFORMANCE OF THE NON-GOVERNMENTAL ORGANIZATIONS IN NAIROBI, KENYA 

  Muriuki, Muthoni Mary (2019-05)

  For the long term sustainability and to ensure success in operations, every single organization strives to remain relevant and up to date in her operational environment. In order to remain sustainable in the long term, ...

• ASSESSING THE IMPACT OF ORGANIZATIONAL FACTORS ON EMPLOYEES’ PERFORMANCE IN PUBLISHING DEPARTMENT OF THE SEVENTH – DAY ADVENTIST CHURCH IN KENYA 

  Nyaribo, Kefa Moruri (2022-07-13)

  This study assessed the impact of specific organizational factors that affect employees’ performance in the publishing department of Seventh-day Adventist church in Kenya. In establishing the levels of employees’ performance, ...

• THE INFLUENCE OF FINANCIAL LITERACY ON RESOURCEFUL PREPAREDNESS FOR RETIREMENT AMONG EMPLOYEES OF WEST KENYA UNION CONFERENCE ORGANIZATIONS AND INSTITUTIONS 

  Katam, Reu (2021-07)

  The study assessed the influence of financial literacy on resourceful preparedness for retirement among employees of West Kenya Union Conference organizations and institutions. The main objective was to determine how ...

• FINANCIAL ACTIVITIES AND LOAN REPAYMENT AMONG CREDIT BENEFICIARIES FROM LENDING FINANCIAL INSTITUTIONS IN KENYA 

  Yego, Philip Kipkorir (2021-07)

  Many borrowers have benefited from various loans offered by different lending institutions. However, repaying money borrowed from financial institutions has been a challenge for most credit beneficiaries, hence causing a ...

• THE RELATIONSHIP BETWEEN SOLVENCY AND PROFITABILITY OF COMMERCIAL BANKS IN KENYA 

  Kiprop, Benjamin Langat (2021-07)

  The significant role performed by commercial banks in country’s economic development depends entirely on their level of profitability. Low level of profitability hurts the economy and causes stakeholders to incur losses. ...

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